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FAQs

We are excited for you to stay on your next holiday! We have compiled some extra information here for you based on questions we are often asked. For anything that we have missed, please do not hesitate to ask one of our friendly team members!

GUEST BOOK INFORMATION
We are thrilled that you have chosen to stay with us at Salt Apartments! As we are an environmentally conscious resort, we are moving away from the traditional in-room paper guest information book on how to use things. Instead, we have developed a complete online guide to assist you with everything during your stay! CLICK HERE to access the book prior to your stay! This link will assist you with everything you need to know, including information about your arrival, check in, how to use things in your apartments and things you need to know about the area and our building during your stay. We look forward to welcoming you to Salt Apartments.

WHY SHOULD I BOOK DIRECT?
The notion that online travel agents offer the cheapest rates is simply not correct. When booking directly with us you are dealing with our property and our staff (who all live locally) will do the utmost to make your stay the most enjoyable and memorable experience possible. We are also an Australian Owned and Operated local family business, here to help you make the most of your trip to Yeppoon and ensure your accommodation needs are met. Need to make any changes to your booking? We can assure you it is a lot easier to manage your reservation when it has been booked directly with us in the first place.

DO YOU HAVE A BEST RATE GUARANTEE POLICY?
We promise if you find a deal for Salt Apartments for the same amount of nights, dates & room type, simply provide us with a screen shot of the offer and we will match the rate – if not better it if we can!

CAN I ARRIVE AFTER HOURS?
YES! Our front office is open 8.30am – 5.30pm Monday – Thursday; 8.30am – 6.00pm Friday & Saturday and 8.30am – 2.00pm on Sundays.

If you are arriving outside these hours, your keys will be available through our after hours service. Please make sure that we have an Australian mobile number for your so that we can send you a text with the code to open the night safe. If you are an international guest, we ask that you please email us the day prior to your arrival for detailed information. If you have any issues on arrival, you can contact our night service on 07 4925 2200.

We kindly ask that you please come to Reception the following morning to officially check in.

WHERE IS SALT LOCATED & WHAT’S NEARBY?
We are located in prime position along the foreshore of Yeppoon, walking distance to shops, restaurants, convenience stores, Keppel Kraken and Yeppoon Lagoon. We are also able to assist in arranging tours to Great Keppel Island, Fishing Charters etc

ARE THE APARTMENTS SERVICED?
Our apartments are all fully self-contained, which means you have everything you need including a full laundry and kitchen. If you are staying less then 7 nights and wish to have a full service during your stay, please organise with our Reception team prior to your arrival. Charges will apply. If you are staying longer then 7 nights this service is included in your stay.

ADDITIONTAL PEOPLE/COT HIRE/HIRE CHAIRS
Guests can certainly arrange additional people to stay in their apartment, please ensure you email our front desk to arrange in advance – salt@stayyeppoon.com.au

CAN I ARRANGE A LATE CHECK OUT?
We occasionally have availability for a late checkout on departure.

Need a few extra hours to get organised before you leave? Subject to availability, why not arrange a 12pm checkout for $30 so that you can enjoy a relaxing morning! Want to enjoy your day and bask in the sunshine and explore our town some more, for an additional $99 we can sometimes offer a 6pm checkout. Please check with our front desk on arrival to confirm your late checkout. Please note, late check outs are subject to availability and need to be confirmed at check in with our team!

WIFI/FOXTEL
Wi-Fi & Foxtel are FREE when staying with us at Salt Apartments! You can connect numerous devices through our system!

DO YOUR ROOMS CATER FOR PEOPLE WITH DISABILITIES?
We do have some apartments designed with certain facilities, depending on individual requirements. Please contact us to discuss options.

WHAT FLOOR WILL I BE ON?
We will do our best to accommodate any special requests for individual apartments, however we can never guarantee the location of any apartment. Apartments might be down for maintenance or we may no longer manage a particular apartment.

DO YOU CATER FOR SPECIAL EVENTS?
We would love to help you arrange the perfect stay. We work with local business to arrange flowers, a hamper, a special dinner.  We can even have a proposal package. We also specialise in WEDDING accommodation and can arrange for your guests to have a unique discount code so that they can book directly with us.

HELP, I HAVE LOST SOMETHING!
If you leave something during your stay, we can certainly arrange its return. Please contact our front desk. Please note that there is an administration fee + postage for returning of lost items.

CAN I LEAVE MY LUGGAGE?
We do have a luggage room available so that you can leave your bags on arrival or departure.

DO YOU HAVE PARKING?
Yes, our car park is FREE and each apartment has its own allocated parking space. We have a height limit of 2.3m, if your vehicle is above this height, please contact us and we help with alternatives.

ARE THERE ADDITIONAL FEES FOR CREDIT CARDS?
Charges apply to all credit card transactions. You will be charged 1.3% for Visa & Mastercard and 3% for Amex. Alternatively, you can arrange to make a contactless direct deposit or transfer, please arrange with our team at the time you make your booking.