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FAQs

GUEST INFORMATION BOOK

We are thrilled that you have chosen to stay with us at Salt Yeppoon. As we are an environmentally conscious resort, we are moving away from the traditional in-room paper guest information book on how to use things. Instead, we have developed a complete online guide to assist you with everything during you stay!   CLICK HERE  to access the book prior to your stay.  This link will assist you with everything you need to know, including information about your arrival, check in, how to use things in your apartment and things you need to know about the area and our building during you’re stay. We look forward to welcoming you to Salt Yeppoon.

CAN I ARRIVE AFTER HOURS?

Please advise our team of your late arrival as early as possible. We will then be able to provide you with our after hours check in procedure.  Our reception is located on Barry Street.
Our front office is open: 8.30 – 5.30 Monday to Thursday, 8.30 – 6pm Friday & Saturday and 8.30 – 2pm on Sundays.

WHEN CAN I CHECK IN?

Check in time is 2pm and Check Out time is 10am. We can sometimes accommodate a late checkout, please contact us to enquire. Please note you need a valid credit card & drivers license to check in.

DIRECTIONS

You can find us by entering 32-34 ANZAC Parade, Yeppoon. Our Reception is located on Barry Street. You can also click on this link for further information on getting to us.

WHERE IS SALT LOCATED & WHAT IS NEARBY?

We  are located in a prime position on the foreshore of Yeppoon, close to shops, restaurants, convenience stores, the Kraken water park and the new Lagoon. We can also arrange tours to Great Keppel, fishing charters and information about local attractions.

ARE THE APARTMENTS SERVICED?

Our apartments are all fully self-contained, which means you have everything you need including a full laundry and kitchen. We do include a mid stay service if you are staying for 7 nights or longer.

ADDITIONAL PEOPLE / COT HIRE / HIRE CHAIRS / LATE CHECKOUTS

Guests can arrange for additional people to stay in their apartment by contacting our front desk in advance. We can also arrange cots & high chairs. We occasionally have availability for a late checkout on departure, so enquire at our front desk. For more info, email us at salt@stayyeppoon.com.au or call us on 07 4925 2200

WIFI / FOXTEL / NETFLIX

Wifi, Foxtel & Netflix are all FREE when staying with us at Salt Yeppoon. You can connect numerous devices through our system.  You will need to use your own Netflix account when logging in through our WIFI.

ARE YOU PET FRIENDLY?

Unfortunately our holiday apartments do not cater for animals.

DO YOU HAVE A POOL?

Yes we have two pools on site for you to enjoy.  One of our pools is heated so that you can enjoy our facilities year round.

IS THERE A GYM?

We have a Gym equipped with, treadmills, bike and rowing machine.

DO YOUR ROOMS CATER FOR PEOPLE WITH DISABILITIES?

We do have some apartments designed with certain facilities, depending on individual requirements. Please contact us to discuss options.

WHAT FLOOR WILL I BE ON?

We will do our best to accommodate you, however we cannot guarantee the location of any apartment.   While we do our best, we cannot always meet requests due to maintenance and occupancy issues.

DO YOU CATER FOR SPECIAL EVENTS?

We would love to help you arrange the perfect stay. We work with local business to arrange flowers, a hamper, a special dinner.  We can even have a proposal package. We also specialise in WEDDING accommodation and can arrange for your guests to have a unique discount code so that they can book directly with us.

HELP, I HAVE LOST SOMETHING!

If you leave something during your stay, we can certainly arrange its return. Please contact our front desk. Please note that there is a $15 admin fee + postage for returning of lost items.

CAN I LEAVE MY LUGGAGE?

We do have a luggage room available so that you can leave your bags on arrival or departure.

DO YOU HAVE SECURE PARKING?

Yes our secure car park is free for guests.  We have a height limit of 2.3m. If your vehicle is above this height, please contact us and we will help with alternatives.

ARE THERE ADDITIONAL FEES FOR CREDIT CARDS?

Master card and Visa incur a 1.3% surcharge and AMEX incurs a surcharge of 3%.

IS THERE A CONFERENCE ROOM AVAILABLE?

Yes! We specialise in conferences and have a large facility available. For more information we suggest you visit this page for further information including room layouts & event types.  You can also email us at conference@stayyeppoon.com.au

 

Turtle Lookout photo credit: Tourism & Events QLD.